AHTG Account Manager
Edmond, OK Edmond, OK Full-time Full-time Estimated:
$61.
1K - $77.
4K a year Estimated:
$61.
1K - $77.
4K a year 12 days ago 12 days ago 12 days ago It's fun to work in a company where people truly believe in what they're doing! We're committed to bringing passion and customer focus to the business.
The AHTG Account Manager is responsible for developing long-term relationships with strategic clients, connecting with key business executives and stakeholders.
Account Managers mediate between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
They will manage client accounts to initiate and maintain favorable relationship with AHTG customers and be dedicated to meeting their operational needs.
Essential Duties and
Responsibilities:
Primary point of contact for customers.
Document all requests in Fresh Desk for tracking and reporting.
Act as Customer Advocates to Ensure that all Internal Teams Understand Customer Requirements.
Help determine prioritization of external customer needs versus internal customer needs.
Assist Customers with Product Solutions via Email, Phone, Online Presentations, and Meetings.
Participate in Product Implementation for New Customers.
Assist with training and product configuration to ensure go live deadlines met.
Liaison between Customers and Internal Product Development Teams.
Ensure the Timely and Successful Delivery of Product Solutions According to Customer Needs.
Work with Product Owners to Define Product Feature RoadMap and Release Scope.
Develop Feature Requirements based on Customer Needs.
This is inclusive of detailed explanations of customers proposed changes demonstrated with mockups and screenshots if applicable.
Coordinate and Assist in Product Quality Assurance Testing Develop and Publish Release Schedules Assist with Product Marketing and Sales.
These may be on-line webinars, presentations internal/external, and media highlighting specific product features.
Facilitate Voice of Customer meetings on a quarterly basis at a minimum.
Document review of discussions with customers and prioritize their list of requests.
Report on support metrics to leadership and customers Create quick reference cards (QRC's) for all new product releases.
Create and maintain training materials for all modules within product.
Documents are maintained in central repository for ease of access.
Support Product Owner as needed with Scrum Meetings:
Backlog Refinement, Daily Stand-Ups, and Sprint Planning Detail Feature Requirements (Epics, Features, User Stories, Bugs) to include Acceptance Criteria Escalate Customer Communication as needed.
Communicator:
Knows how to tailor a message to a wide variety of stakeholders Business-savvy.
Knows the business, the customer, and the market.
Persuasive.
Able to collaborate well with the team and the stakeholders.
Knowledgeable.
Knows the market and the product.
Grasps production challenges.
Available:
Is readily accessible to the team and to the stakeholders.
Developing user stories Consulting with the product team and end-users to deliver updates Non-Essential Duties and
Responsibilities:
Assists with special projects as directed Performs other duties as assigned Minimum
Qualifications:
Education/Licensing/Certification:
College degree in business, communications, sales, marketing, education, or related field and/or equivalent preferred ?
Experience:
Five
years of Account Management experience in the healthcare industry or equivalent environment with a history of meeting or exceeding goals.
Experience with Vendor Management or Applicant Tracking systems.
?Knowledge and Skills:
In-depth knowledge of Healthcare Staffing or Vendor Management through a technology platform Working knowledge of product development architecture Ability to prioritize effectively Excellent oral and written communication Ability to collaborate with large teams Ability to provide quality services to clients and engage them in positive ways Willingness to take classes and participate in learning opportunities, both within and outside the company Ability to manage stress effectively Ability to develop and maintain effective communications with everyone during the performance of job responsibilities Ability to communicate effectively with others both verbally and in writing Ability to adapt to change in the workplace Ability to perform work accurately and thoroughly AHS Staffing is an equal employment opportunity and affirmative action employer.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$61.
1K - $77.
4K a year Estimated:
$61.
1K - $77.
4K a year 12 days ago 12 days ago 12 days ago It's fun to work in a company where people truly believe in what they're doing! We're committed to bringing passion and customer focus to the business.
The AHTG Account Manager is responsible for developing long-term relationships with strategic clients, connecting with key business executives and stakeholders.
Account Managers mediate between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
They will manage client accounts to initiate and maintain favorable relationship with AHTG customers and be dedicated to meeting their operational needs.
Essential Duties and
Responsibilities:
Primary point of contact for customers.
Document all requests in Fresh Desk for tracking and reporting.
Act as Customer Advocates to Ensure that all Internal Teams Understand Customer Requirements.
Help determine prioritization of external customer needs versus internal customer needs.
Assist Customers with Product Solutions via Email, Phone, Online Presentations, and Meetings.
Participate in Product Implementation for New Customers.
Assist with training and product configuration to ensure go live deadlines met.
Liaison between Customers and Internal Product Development Teams.
Ensure the Timely and Successful Delivery of Product Solutions According to Customer Needs.
Work with Product Owners to Define Product Feature RoadMap and Release Scope.
Develop Feature Requirements based on Customer Needs.
This is inclusive of detailed explanations of customers proposed changes demonstrated with mockups and screenshots if applicable.
Coordinate and Assist in Product Quality Assurance Testing Develop and Publish Release Schedules Assist with Product Marketing and Sales.
These may be on-line webinars, presentations internal/external, and media highlighting specific product features.
Facilitate Voice of Customer meetings on a quarterly basis at a minimum.
Document review of discussions with customers and prioritize their list of requests.
Report on support metrics to leadership and customers Create quick reference cards (QRC's) for all new product releases.
Create and maintain training materials for all modules within product.
Documents are maintained in central repository for ease of access.
Support Product Owner as needed with Scrum Meetings:
Backlog Refinement, Daily Stand-Ups, and Sprint Planning Detail Feature Requirements (Epics, Features, User Stories, Bugs) to include Acceptance Criteria Escalate Customer Communication as needed.
Communicator:
Knows how to tailor a message to a wide variety of stakeholders Business-savvy.
Knows the business, the customer, and the market.
Persuasive.
Able to collaborate well with the team and the stakeholders.
Knowledgeable.
Knows the market and the product.
Grasps production challenges.
Available:
Is readily accessible to the team and to the stakeholders.
Developing user stories Consulting with the product team and end-users to deliver updates Non-Essential Duties and
Responsibilities:
Assists with special projects as directed Performs other duties as assigned Minimum
Qualifications:
Education/Licensing/Certification:
College degree in business, communications, sales, marketing, education, or related field and/or equivalent preferred ?
Experience:
Five
years of Account Management experience in the healthcare industry or equivalent environment with a history of meeting or exceeding goals.
Experience with Vendor Management or Applicant Tracking systems.
?Knowledge and Skills:
In-depth knowledge of Healthcare Staffing or Vendor Management through a technology platform Working knowledge of product development architecture Ability to prioritize effectively Excellent oral and written communication Ability to collaborate with large teams Ability to provide quality services to clients and engage them in positive ways Willingness to take classes and participate in learning opportunities, both within and outside the company Ability to manage stress effectively Ability to develop and maintain effective communications with everyone during the performance of job responsibilities Ability to communicate effectively with others both verbally and in writing Ability to adapt to change in the workplace Ability to perform work accurately and thoroughly AHS Staffing is an equal employment opportunity and affirmative action employer.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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